2 IT Service Desk Engineers – First Line – FR/ENG – Brussels

Description:

2 first line IT service desk engineers, “key user skills as for MS Office 2010”, user support and call taking.

Languages:

• French: very well spoken, good knowledge in general.
• English: very well spoken, good knowledge in general.
• Dutch: basic knowledge is a plus.

Details:

• IT support for end-users over telephone.
• Registration of calls, call taking.
• Registration of IT-related problems in a “ticketing tool”.
• Escalation of these tickets to the ICT Support Group.
• Help end-users and customers, communicate in a professional way.
• Solve simple problems yourself over telephone or by remote tools.  (Reset of passwords, MS Office 2010-related issues, … .)

Technical Profile:

• You are an expert (key user) as for the usage of MS Office 2010.  (Excel 2010, Word 2010, Outlook 2010.)
• You have good knowledge as for current hard- and software in general.
• You have good knowledge as for Windows XP and Windows 7, MS Office 2010.
• You have good knowledge as for basic networking.  (Router, switch, home networks, … .)
• A first experience in a similar function is a plus.

Profile:

• You are customer driven.
• You are creative and you have a proactive mindset.
• You have good communication skills.
• You are a team player but can work independently as well.
• You are a flexible colleague.
• You can work in a well-organized way.
• You can resist to stress.

Various:

• Start date: a.s.a.p.
• Duration: 6 months with possible extension.

Interested?

• Contact Didier Van Landuyt via +32 (0)3 870 86 15 or apply via this website.
• Contactez Didier Van Landuyt via +32 (0)3 870 86 15 ou postulez par ce site internet.